Reconsidering “first come, first served” and the role of one-to-many communication in the age of Twitter.

How can organizations consistently measure their sales program, without causing salespeople to revolt?

If airlines and the Icelandic volcanic ash cloud didn’t convince you, maybe a new study will: If you want to sell more and keep your customers, then it’s time to hone your customer service Twitter strategy and expertise.

To maximize sales productivity and revenues, you’d think most organizations would create a written plan to guide sales planning—highlighting the steps salespeople should pursue for any call, defining the top skills its salespeople need, or even maintaining an integrated view of customer contact information. But most don’t.