Think it’s cheaper to upgrade to a new version of on-premise Siebel than to use cloud CRM? Don’t be so sure. For 90% of projects, cloud CRM now provides more business benefits, much more quickly, at equal if not better cost. But is your in-house Siebel CRM team ready to hear that?

How did Genzyme Biosurgery successfully roll out Salesforce.com, meet its business requirements, and foster high levels of user adoption? In a word, by planning.

Maximizing sales effectiveness requires more than just a sales strategy. You also need a strategy for your to organize, manage and lead your sales team to success.

Will Salesforce.com Chatter — described as a Facebook for businesses — help your CRM program?

Oracle’s Larry Ellison dismissed cloud computing as mere fashion — random, meaningless, shallow. But this perspective is not just unfair to fashion designers and IT professionals; it also misses the essential role of fashion in technology.