iPads, Fusion CRM Apps, the Exalogic Elastic Cloud and R18 of CRM On Demand — the CRM news updates you need from #oow10

Do companies listen to their customers? Sometimes yes, oftentimes no. And in many cases, organizations that do end up mistaking excellent case management with having a complete customer service program. Learn what it takes to excel at cost-effective yet successful customer service.

There are over 90,000 sessions, meetings and cocktail parties happening next week at Oracle Open World.  If you’re like me, you’re heading out there to gather information on making CRM more successful and speak to a person or two who has faced some of the same challenges. Here are my personal recommendations: Establishing KPIs to [...]

Postal services may be facing dire times, but without the correct addresses in your CRM system, you can kiss your best-laid business plans goodbye.

How do you legitimately sell a product you don’t have? Using CRM, of course. But staffing companies face unique challenge relating to their market, as they essentially sell less a product and more of a promise. Learn how to use CRM to support high-volume transactions while simultaneously that the personnel equation remains personal.

Turns out that Bob’s company is going to be implementing CRM, but they haven’t really thought it through enough.

Have you already implemented Salesforce.com? Wondering what to do next? If you’re attending Cloudforce 2010 London — now scheduled not for September 7th, but Wednesday, September 8th, due to the planned London Underground strikes — come find Innoveer at booth G19 and discuss how to take Salesforce.com to the next level. In particular, we can [...]