Do your sales managers dream of creating an excellent customer experience? In this age of instantly crowdsourced consumer dissatisfaction, keeping customers happy is a mandatory step in not just retaining your customers, but being able to land new ones. So listen up, sales: you’re competing based on the customer experience. Time to do something about it.

Want to have a great call center and world class customer service practices? Every three years or so, send your customer service group on strike and have management sit in, instead.

Many companies want their service teams to generate new sales from existing customers. Here is one example of a high technology company succeeding by taking a slightly different approach.

The universe may have started with an intensely hot fireball, but your Salesforce.com deployment shouldn’t be a Big Bang.