Heading to Cloudforce in New York City? Know the top sessions to target for sales, service, AppExchange, Chatter and more successful CRM.

Take your CRM program to the next level, using the insights gleaned from our 12+ years of experience of working with over 500 customers on more than 1,200 projects.

Our list of “must have” AppExchange add-ons and applications help you get more from your Salesforce.com CRM software.

Succeeding at customer service measurement requires establishing clear metrics to measure against various benchmarks. Measurement ensures that organizations treat customers with respect. Anticipating the problems they will encounter also enables customer service operations that don’t always have to put out fires. Instead, they can be used to proactively increase customer satisfaction, and that makes everyone happy.