Pick CRM software with a large market share, backed by aggressive innovation and a thriving ecosystem of third-party consultants, enabling vendors, plus support and maintenance options.

Which type of CRM software is best suited to your organization’s requirements — an application running on the premises, or in the cloud? To answer that question, first identify your CRM project’s organizational and technical complexity.

What are the top 10 questions that the best CRM consultants ask when they meet with you, to improve your sales program results?

Five thousand people crowded into Cloudforce New York to hear Marc Benioff, “cloud computing’s most evangelical spokesman” present Salesforce.com’s strategy and products. Attendee reaction was very enthusiastic, rivaling the level of excitement generated by Carmelo Anthony joining the NY Knicks.