To determine project size, first define exactly what your CRM project should achieve.

Want to improve customer service? Start by asking the right questions. Here are 5 essential questions, with Innoveer’s UK consultants citing customers’ choices.

For optimal SFA project results, justify you project using business process reengineering, targeting specific sales productivity improvements.

Why migrate your custom apps to Force.com? Principally, because it offers better maintenance, security, control, and cost.

There are only three ways to justify an SFA project: via a breakdown, for business transformation, or as a business process reengineering strategy. And while the latter-most approach is the most effective, it’s also the most difficult.

Improving marketing effectiveness starts with asking the right question. On this video, our consultants answer 5 key questions around leads, campaigns and measuring results.