Try some antisocial behavior during a CRM project, and you can kiss your project success goodbye.

Many businesses have recently budgeted for their CRM programs. But what’s the next CRM improvement that will be best for your sales team?

To see marketing, sales and service benefits from social networks, start by creating a social CRM strategy.

Innoveer raised new financing, achieved record growth in cloud revenues and hiring, transformed to a 100% cloud CRM focused consultancy and achieved industry award-winning customer satisfaction. In short, 2011 was an awesome year for Innoveer.

Social media and mobility offer opportunities for improving how customer-facing teams can work together, as well as collaborate with customers.

While insurance companies may have a reputation for moving slowly, in fact they’ve long embraced CRM initiatives that lower operating costs and increase revenues.