Creating a social business often begins with simple requirements, such as translating Facebook posts into leads in your CRM system. Here’s where to start.

Many businesses have been asking us whether they shouldn’t just move their contact center wholesale to the cloud. Here’s our response.

What’s the next, best step for your business to capitalize on social media? Learn how to find the answer that offers the biggest business upsides.

Calling all IT professionals: Do you want to battle a legacy CRM system, or is it time to migrate to the cloud? Beyond the technology fun-factor, don’t forget faster business innovation, as well as the career upsides.