Have you already implemented Salesforce.com? Wondering what to do next? If you’re attending Cloudforce 2010 London — now scheduled not for September 7th, but Wednesday, September 8th, due to the planned London Underground strikes — come find Innoveer at booth G19 and discuss how to take Salesforce.com to the next level. In particular, we can [...]

If airlines and the Icelandic volcanic ash cloud didn’t convince you, maybe a new study will: If you want to sell more and keep your customers, then it’s time to hone your customer service Twitter strategy and expertise.