Business to business selling & marketing is all about connecting with people, which is why social technologies can be very powerful in advancing your CRM program.

Social networks have redefined customer relationships. Now it’s time to use social technology to make your business better.

Is your company’s social media presence antisocial? Harnessing social media, including Facebook and Twitter, for your CRM efforts means not turning your back on any customer, or potential customer.

Service Cloud offers built-in integration with Facebook and Twitter. But users must also rethink their business processes to better support customers via social networks.

In the battle of the social networks, which one is tops for maximizing your marketing reach?

Social CRM may be often hyped, but there is at least one killer reason to use it.

Postal services may be facing dire times, but without the correct addresses in your CRM system, you can kiss your best-laid business plans goodbye.

Can these five cocktails really increase the success of your CRM program? Join us for a cocktail party on Tuesday of Oracle OpenWorld 2010 to find out.

Will Salesforce.com Chatter — described as a Facebook for businesses — help your CRM program?

Reconsidering “first come, first served” and the role of one-to-many communication in the age of Twitter.