Want to have a great call center and world class customer service practices? Every three years or so, send your customer service group on strike and have management sit in, instead.

Many companies want their service teams to generate new sales from existing customers. Here is one example of a high technology company succeeding by taking a slightly different approach.

What is the state of your customer service program today, and what CRM processes, tools and capabilities do you need to make it better?

How many salespeople does it take to close the maximum number of deals at any given customer? Many of our clients—especially in the high-technology, pharmaceutical and medical device industries—have multiple sales teams calling on the same customers, oftentimes supported by multiple CRM systems. It’s not unusual, for example, for a large software provider or hardware [...]

Want to speed up customer service, make better use of engineering teams’ scarce time, and improve the bottom line? Consider integrating your customer service and product development systems. Because creating a clearer picture of which products and configurations succeed or fail might just give your engineering team the edge for designing your next market-dominating product.