Want to have a great call center and world class customer service practices? Every three years or so, send your customer service group on strike and have management sit in, instead.

What’s the best way to create high levels of interaction and engagement between service representatives and customers? Try moving customer service to the cloud.

Can customer service be more efficient, but still facilitate an excellent customer experience? The question is pertinent because consolidation—an old service story—is more relevant now than ever. But what’s the best way to consolidate a service or contact center?