What are the top 10 questions that the best CRM consultants ask when they meet with you, to improve your sales program results?

Here’s what 2011 promises: more Salesforce.com versus Oracle, further “platform shift” wars, the rise and rise of social CRM (sometimes with a business upside), the impending debut of Oracle Fusion CRM, and an iPad in every stocking.

CRM smackdown. Salesforce.com. Chatter. Siebel. Upgrades. Integration. Sales Leadership. It’s the end of the year: cue the annual recap of top CRM stories and trends.

iPads, Fusion CRM Apps, the Exalogic Elastic Cloud and R18 of CRM On Demand — the CRM news updates you need from #oow10

Have you already implemented Salesforce.com? Wondering what to do next? If you’re attending Cloudforce 2010 London — now scheduled not for September 7th, but Wednesday, September 8th, due to the planned London Underground strikes — come find Innoveer at booth G19 and discuss how to take Salesforce.com to the next level. In particular, we can [...]

Will Salesforce.com Chatter — described as a Facebook for businesses — help your CRM program?

Oracle’s Larry Ellison dismissed cloud computing as mere fashion — random, meaningless, shallow. But this perspective is not just unfair to fashion designers and IT professionals; it also misses the essential role of fashion in technology.

Why bother custom-coding integrations between applications, if you can avoid it? Ease of integration is just one more reason to pursue SaaS CRM, rather than using on-premise CRM.

Can SaaS and open source applications make call centers better?

Many large organizations think they are too big, and their needs too complex, for SaaS-based CRM. But as the cloud evolves, not using SaaS becomes much more difficult to justify.