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Sales CRM: Top 10 Best Practices

Posted on March 14th, 2011 Adam Honig Comments 1
Do the two zip codes covering the Empire State Building produce more sales than two zip codes in Salt Lake City, Denver, or Greenwich?

What are the top 10 questions that the best CRM consultants ask when they meet with you, to improve your sales program results?

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Top 5 CRM Predictions for 2011

Posted on December 28th, 2010 Adam Honig Comments 1
Ringing in the 2011 predictions. Photograph by Bob Jagendorf.

Here’s what 2011 promises: more Salesforce.com versus Oracle, further “platform shift” wars, the rise and rise of social CRM (sometimes with a business upside), the impending debut of Oracle Fusion CRM, and an iPad in every stocking.

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CRM Top Trends Year In Review 2010

Posted on December 16th, 2010 Adam Honig Comments 0
CRM Top Trends Year In Review 2010

CRM smackdown. Salesforce.com. Chatter. Siebel. Upgrades. Integration. Sales Leadership. It’s the end of the year: cue the annual recap of top CRM stories and trends.

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CRM Reborn: Takeaways from Oracle OpenWorld 2010

Posted on September 27th, 2010 Adam Honig Comments 0
CRM Reborn: Takeaways from Oracle OpenWorld 2010

iPads, Fusion CRM Apps, the Exalogic Elastic Cloud and R18 of CRM On Demand — the CRM news updates you need from #oow10

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London Calling: Innoveer at Cloudforce Expo on Wed., Sept. 8th

Posted on September 1st, 2010 Adam Honig Comments 0
All eyes on London. Photograph by Mostaque Chowdhury.

Have you already implemented Salesforce.com? Wondering what to do next? If you’re attending Cloudforce 2010 London — now scheduled not for September 7th, but Wednesday, September 8th, due to the planned London Underground strikes — come find Innoveer at booth G19 and discuss how to take Salesforce.com to the next level. In particular, we can [...]

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Salesforce Chatter: Top 10 Tips

Posted on June 7th, 2010 Adam Honig Comments 0
Salesforce Chatter: Top 10 Tips

Will Salesforce.com Chatter — described as a Facebook for businesses — help your CRM program?

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Debunking the Cloud as “Women’s Fashion”

Posted on June 1st, 2010 Adam Honig Comments 1
Debunking the Cloud as “Women’s Fashion”

Oracle’s Larry Ellison dismissed cloud computing as mere fashion — random, meaningless, shallow. But this perspective is not just unfair to fashion designers and IT professionals; it also misses the essential role of fashion in technology.

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Top 10 Reasons to Integrate with SaaS CRM

Posted on April 26th, 2010 Adam Honig Comments 0
Nothing works in isolation. Photograph by Mariano Kamp.

Why bother custom-coding integrations between applications, if you can avoid it? Ease of integration is just one more reason to pursue SaaS CRM, rather than using on-premise CRM.

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When Call Centers Go Bad

Posted on March 1st, 2010 Adam Honig Comments 0
Photograph by Ha-Wee.

Can SaaS and open source applications make call centers better?

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SaaS Seeking Large Enterprises

Posted on February 8th, 2010 Adam Honig Comments 0
SaaS Seeking Large Enterprises

Many large organizations think they are too big, and their needs too complex, for SaaS-based CRM. But as the cloud evolves, not using SaaS becomes much more difficult to justify.

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