Using cloud CRM offers numerous security, availability and sustainability upsides.

Knowledge management programs, delivering just-in-time customer information to service reps via integration, disaster recovery via the cloud, and social customer service lead our list of top projects for 2013.

What’s the way forward for Siebel and Oracle CRM On Demand users, as well as anyone interested in the Oracle CRM Fusion stack?

Ignoring new capabilities, recreating the Siebel interface, and ditching pre-built dashboards: Avoid the top mistakes businesses make when switching from Siebel to cloud-based CRM.

Should you move your call center to the cloud? The answer depends on whether you can handle the downtime, or the uptime.

See the best new features of Salesforce.com’s spring 2011 release, including Outlook integration, better Chatter and sharper reporting tools.

Which type of CRM software is best suited to your organization’s requirements — an application running on the premises, or in the cloud? To answer that question, first identify your CRM project’s organizational and technical complexity.

Will Salesforce.com Chatter — described as a Facebook for businesses — help your CRM program?

Why bother custom-coding integrations between applications, if you can avoid it? Ease of integration is just one more reason to pursue SaaS CRM, rather than using on-premise CRM.

Can SaaS and open source applications make call centers better?