With so many AppExchange apps on offer, we detail the top techniques for evaluating salesforce.com add-ons, to ensure you find the best option for your business.

Phase 2 of the pharmaceutical firm’s CRM project involves eliminating customizations and refining sales processes to balance growth with efficiency.

Creating a social business often begins with simple requirements, such as translating Facebook posts into leads in your CRM system. Here’s where to start.

Calling all IT professionals: Do you want to battle a legacy CRM system, or is it time to migrate to the cloud? Beyond the technology fun-factor, don’t forget faster business innovation, as well as the career upsides.

Why migrate your custom apps to Force.com? Principally, because it offers better maintenance, security, control, and cost.

Who should use Force.com, the cloud computing platform for Salesforce.com? In a word, anyone who wants to push their CRM capabilities farther, faster.

Our list of “must have” AppExchange add-ons and applications help you get more from your Salesforce.com CRM software.

Have you already implemented Salesforce.com? Wondering what to do next? If you’re attending Cloudforce 2010 London — now scheduled not for September 7th, but Wednesday, September 8th, due to the planned London Underground strikes — come find Innoveer at booth G19 and discuss how to take Salesforce.com to the next level. In particular, we can [...]

Why bother custom-coding integrations between applications, if you can avoid it? Ease of integration is just one more reason to pursue SaaS CRM, rather than using on-premise CRM.

Can SaaS and open source applications make call centers better?