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Welcome to Innoveer's CRM Insights

Innoveer Closes New Round of Financing And Announces Record Setting 2011

Posted on February 8th, 2012 Adam Honig Comments 3
In 2011 we've seen our cloud CRM consulting increase to over 95% of our business, which is a 250% increase from 2010.

Innoveer raised new financing, achieved record growth in cloud revenues and hiring, transformed to a 100% cloud CRM focused consultancy and achieved industry award-winning customer satisfaction. In short, 2011 was an awesome year for Innoveer.

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Innoveer’s SFA Accelerator

Posted on May 13th, 2011 Adam Honig Comments 0
Move fast, but make it seem effortless.

Innoveer’s SFA Accelerator delivers a complete, cloud-based SFA program — using Salesforce.com or Oracle CRM On Demand — in less than 4 weeks.

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Service CRM: Top 10 Best Practices

Posted on April 5th, 2011 Adam Honig Comments 0
The secret to great customer service? Start with sharing

Want to create a service program that excels? Start by asking the right questions, to identify problems you need to solve, as well as the resulting business benefits.

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Cloudforce 2011: CRM Savvy In New York City

Posted on February 28th, 2011 Adam Honig Comments 1
Take Salesforce.com to the next level, and identify the top sessions at Cloudforce 2011 in New York City (March 3, 2011).

Heading to Cloudforce in New York City? Know the top sessions to target for sales, service, AppExchange, Chatter and more successful CRM.

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What 6 Million Buys You In CRM

Posted on February 22nd, 2011 Adam Honig Comments 0
Photograph by Paul Sapiano.

Take your CRM program to the next level, using the insights gleaned from our 12+ years of experience of working with over 500 customers on more than 1,200 projects.

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Send Call Centers on Strike for Great Customer Service

Posted on October 19th, 2010 Adam Honig Comments 0
For great customer service, go on strike. Photograph by www.flashbacks.com.

Want to have a great call center and world class customer service practices? Every three years or so, send your customer service group on strike and have management sit in, instead.

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Subtract Psychology from the Pricing Equation

Posted on September 8th, 2009 Adam Honig Comments 0

How do you deal with the expectation that because of the recession, your prices should be lower? Because during the downturn, how companies approach pricing and pricing discipline will be a major factor in their long-term success or failure.

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