Many businesses have been asking us whether they shouldn’t just move their contact center wholesale to the cloud. Here’s our response.

Oracle CRM On Demand R19 adds a new Fusion Mobile app, iPad support, plus an offline client in the form of Microsoft Outlook.

Pick CRM software with a large market share, backed by aggressive innovation and a thriving ecosystem of third-party consultants, enabling vendors, plus support and maintenance options.

How can organizations that have grown quickly — often through mergers and acquisitions — streamline their business and standardize on CRM to sell more efficiently?

iPads, Fusion CRM Apps, the Exalogic Elastic Cloud and R18 of CRM On Demand — the CRM news updates you need from #oow10

Can these five cocktails really increase the success of your CRM program? Join us for a cocktail party on Tuesday of Oracle OpenWorld 2010 to find out.

Does Crest need 40 different toothpastes?

Data visualization tools: What they are, and the three essential steps required to make them perform.