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Welcome to Innoveer's CRM Insights

Operating On Customer Service: Best Practices

Posted on January 25th, 2011 Adam Honig Comments 0
Be careful with customers. Photograph by Mykl Roventine.

Master customer service operations — customer on-boarding, knowledge management, workforce management, asset management — to maximize customer satisfaction, cross-selling, and revenues.

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5 Keys to Global Salesforce.com Deployment

Posted on October 6th, 2010 Adam Honig Comments 0
The UN may be a great place for keeping the peace, but don't use their model for Salesforce.com deployments

The universe may have started with an intensely hot fireball, but your Salesforce.com deployment shouldn’t be a Big Bang.

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