When it comes to providing great service, customers expect you to hear their cries via social networks.

High-tech companies excel at applying CRM to increase sales automation, service speed, marketing efficacy, as well as partner relationship management. Lately, the industry has also been leading the embrace of social business capabilities. Learn how to put these high-tech CRM best practices to work.

Embracing social CRM offers significant potential marketing, sales and service upsides. But you’ll need to handle social CRM correctly to benefit from maximum business impact.

Want to improve customer service? Start by asking the right questions. Here are 5 essential questions, with Innoveer’s UK consultants citing customers’ choices.

Service Cloud offers built-in integration with Facebook and Twitter. But users must also rethink their business processes to better support customers via social networks.

What’s the next, best step for your customer service program? To improve customer satisfaction, efficiency, and revenues, first understand where your service program lags and excels.

Should you move your call center to the cloud? The answer depends on whether you can handle the downtime, or the uptime.

Want to create a service program that excels? Start by asking the right questions, to identify problems you need to solve, as well as the resulting business benefits.

What keeps pharmaceutical executives awake at night, and how can CRM help?

Need to deliver a new product or service to market, as fast as possible, but your existing CRM software can’t keep up? Then pursue a band-aid SaaS solution.