Five of the world’s 50+ Salesforce.com Certified Technical Architects work for Cloud Sherpas, helping us successfully handle large, complex projects with less cost and greater speed.

System replacement, enabling mobility, supporting big data and MDM strategies, and facilitating more strategic CRM thinking leads CIOs’ “must have” list of 2013 projects.

What’s the way forward for Siebel and Oracle CRM On Demand users, as well as anyone interested in the Oracle CRM Fusion stack?

Innoveer acquires transformative Italian software firm which promises to provide state-of-the-art access to social media from legacy platforms, including AS/400, Apple II, and Siebel.

Many businesses have been asking us whether they shouldn’t just move their contact center wholesale to the cloud. Here’s our response.

Calling all IT professionals: Do you want to battle a legacy CRM system, or is it time to migrate to the cloud? Beyond the technology fun-factor, don’t forget faster business innovation, as well as the career upsides.

Thousands of customers adopted Siebel’s CRM system over the past decade. Now, it’s time for them to migrate to cloud-based CRM.

Ignoring new capabilities, recreating the Siebel interface, and ditching pre-built dashboards: Avoid the top mistakes businesses make when switching from Siebel to cloud-based CRM.

Pick CRM software with a large market share, backed by aggressive innovation and a thriving ecosystem of third-party consultants, enabling vendors, plus support and maintenance options.

Here’s what 2011 promises: more Salesforce.com versus Oracle, further “platform shift” wars, the rise and rise of social CRM (sometimes with a business upside), the impending debut of Oracle Fusion CRM, and an iPad in every stocking.